QUESTION & ANSWER

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Opening hours and contact details

  • What are your opening hours?
    We are open daily from 11:00am to 8:00pm.
  • How can I contact the store?
    Just call us on +(66)2 630 1000.

Travelling to Bangkok Fashion Outlet

  • Where is BFO located?
    Bangkok Fashion Outlet is conveniently located at 919/1 Silom Road, Bangrak, Bangkok (on Silom Road Soi 19, next to Holiday Inn Silom).
  • What are my transport options?
    BFO is easy to reach by either BTS sky train or taxi. The spacing slightly between the first line and the sky train and taxi sections
    BTS sky train
    The nearest BTS station is Surasak. Leave via exit number 1 and turn right at the Honda showroom. Continue walking down Surasak Road for 300 metres and BFO will be on your right.
    Please check the BTS website for details regarding fees: http://www.bts.co.th/customer/en/02-route-current_new.aspx
    Taxi
    Taxi presents the most convenient option for reaching BFO. Click here for a map (PDF) that you may wish to show your driver.

Parking

  • Where is BFO’s car park located?
    BFO’s car park is located in the building itself.
  • What are the opening hours and fees for parking at BFO?
    The car park is opens 24 hours for your convenience. Our fee structure is as follows:
    0-15 mins: Free
    0-3 hours: 30 THB per hour (free when you spend 500 THB or more)
    3 hours+: 30 THB per hour
    After midnight: 50 THB per hour

Accessibility

  • What facilities are available for customers with mobility issues?
    BFO offers easy access to patrons using wheelchairs via Surasak gate. Lifts providing access to upper floors are conveniently located nearby. The ground level is flat and there are security personnel at all doors who would be happy to assist you with entry.

Bags and Luggage

  • Where can I leave large luggage items while I shop?
    Ordinarily we do not offer this service. Customers are permitted to brings large luggage into the stores; however, in case of emergency please contact our counter reception on the Ground floor.

Return Policy

  • What is BFO’s returns policy?
    Rules may apply differently depending on the store, however, refunds and exchanges are generally not permitted for sale purchases.

BFO services and restaurants

  • Does BFO offer a personal shopping service?
    We do not offer this service, however, our receptionist will be more than happy to direct you to stores offering items that you are looking for.
  • How can I claim back the tax of my purchase?
    Tourists who make more than 2000 THB worth of purchases within one day can collect their receipts in order to acquire VAT Refund Invoice up to 6%. However, please check with individual stores prior to purchase.
  • Does BFO offer internet access?
    Wi-Fi is available for customers using Truemove sim card.
  • Are there baby changing facilities at BFO?
    Baby changing facilities are not available.
  • Does Bangkok Fashion Outlet accept credit cards?
    Yes. Most major credit cards are accepted such as Visa, Master Card, Union Pay. However, please check with individual stores prior to purchase.
  • Does BFO offer a shuttle bus service?
    No, but you can access motorcycle taxi service from the BTS for just 20 THB.
  • Does BFO offer food or drinks?
    With more than 100 menus and drink stands for you to peruse, Food Terrace on floor B1 offers an extensive variety of Thai and international dishes. A Halal restaurant is also available on Silom side B1 floor. If it’s a quick pick-me-up you’re after, Costa Coffee offers snacks and beverages on G floor.

Tourists

  • Does BFO have special offers for tourists?
    Yes! BFO welcomes it tourist customers with an exclusive gift. Simply register at counter reception on G floor to receive your special gift.

Special Prices

  • When is the next BFO sale?
    As BFO is an outlet, we offer special prices all year round.
  • Can I get access to wholesale prices at BFO?
    No, we do not offer wholesale prices.